questionnaires - Morelife UK

Client Services Questionnaire

Q1: What are the most common reasons clients have given for joining the programme?

Q2: What barriers do clients mention before or during enrolment (e.g. confidence, time, motivation, childcare, cultural factors)?

Q3: Where do most clients say that they heard about us?

Q4: Are there any phrases or materials clients find confusing or off-putting?

Q5: Which features or benefits most influence people to sign up (e.g. free sessions, friendly staff, flexible options)?

Q6: Are there particular community groups, organisations, or venues that help attract clients locally?

Q7: Which types of marketing materials or content would make your job easier (e.g. flyers, short videos, posters, translated leaflets)?

Q8: Are there any vulnerable groups who we are not approaching effectively or drop out early?

Q9: What is the one thing marketing could do differently to support onboarding clients or early engagement?