Questionnaire

Tier 3 Practitioner Questionnaire

To gather front-line insights that help us improve recruitment, messaging, and engagement for Tier 3 programmes.

Understanding Clients

Q1: What are the most common reasons clients give for joining the programme?(Required)

Q2: What barriers do clients mention before or during enrolment (e.g. confidence, time, motivation, childcare, cultural factors)?(Required)

Messaging & Engagement

Q3: Which messages or words do clients respond to best when joining (e.g. “feeling better,” “getting active,” “losing weight”)?(Required)

Q4: Are there any phrases or materials clients find confusing or off-putting?(Required)

Q5: Which features or benefits most influence people to sign up (e.g. free sessions, friendly staff, flexible options)?(Required)

Q6: What do clients seem to value most once they start (e.g. group support, education, personal attention)?(Required)

Stories & Local Insight

Q7: Have any clients shared powerful stories or feedback we could use in marketing (with their consent)?(Required)
Q8: Which types of marketing materials or content would make your job easier (e.g. flyers, short videos, posters, translated leaflets)?(Required)

Improvement & Trends

Q9: Are there any client groups we’re not reaching effectively, or who tend to drop out early?(Required)

Q10: What one thing could marketing do differently to support recruitment or engagement more effectively?(Required)