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17th April 2020

I am waiting to be referred for bariatric surgery – how will this time away impact my referral?

As a direct result of the COVID-19 crisis, and the need to release NHS beds,…
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17th April 2020

Will the support I receive during the COVID-19 period replace the group/individual intervention that I was receiving, or will I be able to return as usual when the lockdown is over?

For those clients who were attending face to face groups/appointments at the time of the…
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17th April 2020

Recording sessions

You may know that Zoom has the ability to record sessions. To ensure your privacy,…
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17th April 2020

How safe is Zoom? Is my personal information at risk?

You may have seen information in the media about Zoom and possible security issues. Some…
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17th April 2020

How do I use the Zoom Video Chat app?

We understand that many clients may never have used Zoom.. Zoom is simple to use…
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17th April 2020

What happens if I miss an appointment/session or I am unable to make it?

To ensure that the support our clients receive is most effective and suitable, our attendance…
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17th April 2020

If I continue via online/video/phone contact, do I need to ‘attend’ all of my appointments?

Yes. Your appointments and sessions will be agreed in advance just like our face to…
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17th April 2020

What support can I access in the meantime?

MoreLife aim to offer all clients who were already engaged on the programme the option…
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17th April 2020

How will MoreLife monitor my weight until face to face contact can resume?

During this time it will not be possible for MoreLife Practitioners to take your weight.…
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17th April 2020

When will I see my Adult Weight-management Practitioner again face to face?

Unfortunately, we cannot answer this question at the present time. MoreLife is following the latest…
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