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What happens if I miss an appointment/session or I am unable to make it?

To ensure that the support our clients receive is most effective and suitable, our attendance policy remains in place. However, we understand that circumstances vary from person to person and that clients may occasionally be unable to attend their appointments, particularly as a result of Covid19 restrictions. If any of the following happen, it may affect your place on the programme:

  • If you do not attend on two occasions and do not let us know
    or
  • If you miss three sessions in total – even if you let us know
    or
  • If you request to change to a new group
    or
  •  If we have made attempts to contact you but have not had a response

Please contact your practitioner / coach / our client services team if you have any concerns regarding your place on the programme.