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Terms and Conditions for the MoreLife Online Shop

MoreLife knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. By registering with, you are accepting and consenting to the practices described here.

  • Any information you provide when placing an order is held in the strictest confidence. When placing an order you are required to provide us with the following information: name, billing address, delivery address, email address for confirmation of the order. This information is used for delivery, billing purposes and to fulfil your order.
  • gives you access to information about your account for the limited purpose of viewing and updating that information.
  • Any personal information provided to or to be gathered by is controlled primarily by MoreLife (UK) Ltd.

For secure payments we use Sage Pay Secure payment service, supported by HSBC. All major credit and debit cards are accepted for payments. American Express is not accepted. Currency is Great British Pounds (GBP) only.

Order Contract
When you place an order to purchase a product from, we will send you an e-mail confirming receipt of your order and containing the details of your order. That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

Postage cost
We use Royal Mail to send out the products to you and post within the UK only.


£ UK

MoreLife Children’s Blue T-shirt


MoreLife Children’s BMI Pack


MoreLife Drawstring Bag


MoreLife Pedometer


MoreLife Wall Chart


MoreLife Water Bottle


Anti-smell Sports Bag




Lunchbox 'Food for Thought'


Lunchbox Cooler Bag


Lunchbox Rucksack Cooler Bag


Delivery and Availability
We aim to deliver all orders within 2-7 days if the goods are in stock. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable. If the goods you order are Out of Stock we will send the order to you as soon as the product becomes available again. If we cannot source your item we will contact you to inform you and offer a full refund.

Returns and Refund Policy

Cancellation and Returns
If for any reason you are not happy with your purchase after receiving the item, you can cancel the order and return your purchase to us within 7 days of the date you received the item. The item needs to be in its original unused condition and packaging, with any labels intact, then we will issue a full refund for the price you paid for the item. Please note, we cannot refund the postage and you will have to pay for the return postage. Please post the product to: MoreLife (UK) Ltd, Churchwood Hall, Leeds Metropolitan University, Beckett Park Campus, Leeds, LS6 3QJ and additionally send an email to with your order ID and the product you would like to return and the reason for the return. We will refund the full amount once we have received the item and we checked its condition.

Product Defects
Please check the goods on delivery and ensure that they are supplied correctly. If any of the goods prove to be defect, please take a picture of them with a digital camera or a mobile phone that shows the defect and send the picture together with your order ID and address to: When we have checked the defect of the product, we will send you a replacement.  

Our Details

MoreLife (UK) Ltd, Trading Name: MoreLife, Registered in England, Company No. 07107520. Our Registered Office is MoreLife (UK) Ltd, Churchwood Hall, Leeds Metropolitan University, Beckett Park Campus, Leeds, LS6 3QJ.

Phone number: 0113 812 5233

Address for returns:

MoreLife (UK) Ltd, Churchwood Hall, Leeds Metropolitan University, Beckett Park Campus, Leeds, LS6 3QJ.

Cancellation of an order (if you decide for any reason to cancel the order, please read the paragraph about 'Cancellation and returns' above before emailing):

Product replacement (if any of your products is defective, please read the paragraph about 'Product Defects' above before emailing):

Any other customer queries: Please read our FAQs first, we have tried to answer all possible questions and you should be able to find an answer. However, if you can't find an answer in these FAQs, then please email to: and we'll help you as soon as we can.


Intellectual property rights
All rights, including copyright, in this website are owned by or licensed to MoreLife (UK) Ltd

Legal Terms & Conditions
Copyright Notice All web site design, text, graphics, logos, button icons, images, the selection and arrangement thereof, and all software is Copyright © 2012, MoreLife (UK) Ltd - ALL RIGHTS RESERVED.

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